Australian National Cleaning Management Framework
Client Lounge
Code: ANCMF-AU-CO-CL-01
Commercial Office
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA CIMS-GB NEN 2075:2011 Commercial Daily Cleaning Standard Risk ISO Compliant
Objective

Ensure the Client Lounge in the Commercial Office is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for clients and staff.

Scope of Work
  • Dust all surfaces including tables, chairs, and decorative items.
  • Vacuum all carpeted areas and spot clean stains.
  • Mop hard floors using a colour-coded system to prevent cross-contamination.
  • Wipe and sanitise all high-touch surfaces such as door handles, light switches, and remote controls.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces and mirrors.
  • Ensure all furniture is arranged neatly and free from dust and debris.
  • Check and replenish any client amenities such as tissues or hand sanitiser.
Method
  1. Prepare the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used.
  2. Begin by dusting all surfaces from top to bottom to prevent re-soiling.
  3. Vacuum carpeted areas thoroughly, paying attention to corners and under furniture.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left behind.
  5. Wipe and sanitise high-touch surfaces using a disinfectant spray and cloth.
  6. Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
  7. Clean glass surfaces with a glass cleaner and microfibre cloth for a streak-free finish.
  8. Reorganise furniture and ensure all areas are tidy and presentable.
  9. Conduct a final inspection to ensure all tasks are completed to standard.
Equipment
  • Vacuum cleaner with HEPA filter
  • Colour-coded microfibre cloths
  • Colour-coded mops and buckets
  • Cleaning trolley
  • Disinfectant spray
  • Glass cleaner
  • Rubbish bin liners
  • Personal protective equipment (PPE)
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free from dust and smudges; carpets are spotless and free from debris; floors are streak-free and dry; no rubbish present; glass surfaces are crystal clear; high-touch areas are sanitised and free from fingerprints.
GoodMinor dust on high surfaces; carpets have minimal debris; floors are clean but may have slight streaks; bins are empty; glass surfaces have minor smudges; high-touch areas are mostly sanitised.
PassVisible dust on surfaces; carpets have noticeable debris; floors are clean but wet; bins are not overflowing; glass surfaces have visible smudges; high-touch areas are partially sanitised.
FailSignificant dust accumulation; carpets are dirty; floors are dirty or wet; bins are overflowing; glass surfaces are dirty; high-touch areas are not sanitised.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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