Delivery Area
Code: ANCMF-AU-CO-DA-02
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Commercial
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the delivery area of the commercial office is maintained to the highest cleaning standards, promoting a safe and hygienic environment for all personnel and deliveries.
Scope of Work
- Dust all surfaces including shelves, ledges, and equipment.
- Sanitise all high-touch areas such as door handles, light switches, and handrails.
- Vacuum all carpeted areas and mats.
- Mop hard floors using a colour-coded system to prevent cross-contamination.
- Empty and sanitise rubbish bins, replacing liners as needed.
- Clean and polish glass surfaces and windows.
- Ensure all cleaning supplies are restocked and stored properly on the trolley.
Method
- Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Sanitise high-touch areas using an appropriate disinfectant spray and cloth.
- Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.
- Restock cleaning supplies and ensure the trolley is clean and organised for the next use.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket (colour-coded)
- Cleaning trolley
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
- Lint-free cloths
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; high-touch areas are sanitised with no visible residue; floors are spotless with no streaks or watermarks; bins are empty and sanitised; glass surfaces are crystal clear with no streaks. |
| Good | Minor dust on less accessible surfaces; high-touch areas are mostly sanitised; floors are clean with minimal streaks; bins are empty but not sanitised; glass surfaces have minor streaks. |
| Pass | Noticeable dust on surfaces; some high-touch areas missed; floors are clean but streaky; bins are emptied but not sanitised; glass surfaces have visible streaks. |
| Fail | Significant dust accumulation; high-touch areas not sanitised; floors are dirty or sticky; bins are full or overflowing; glass surfaces are dirty with visible marks. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality