Australian National Cleaning Management Framework
Open Plan Office
Code: ANCMF-AU-CO-OPO-01
Commercial Office
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Commercial Office Environment Daily Cleaning Standard Risk ISO Compliant
Objective

To maintain a clean, hygienic, and visually appealing open plan office environment in compliance with Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Dusting of all horizontal surfaces including desks, tables, and shelves.
  • Vacuuming of carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Emptying and sanitising of rubbish bins and replacement of liners.
  • Cleaning and sanitising of high-touch surfaces such as door handles, light switches, and lift buttons.
  • Cleaning of glass surfaces including windows and partitions.
  • Sanitising of shared equipment such as telephones and keyboards.
  • Ensuring all cleaning activities comply with colour-coded cleaning systems to prevent cross-contamination.
Method
  1. Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring compliance with colour-coded systems.
  2. Dust all horizontal surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpeted areas thoroughly, paying special attention to high-traffic zones and edges.
  4. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  5. Empty rubbish bins, replace liners, and sanitise the bin surfaces.
  6. Wipe and sanitise high-touch surfaces using a disinfectant spray and a clean cloth.
  7. Clean glass surfaces with a glass cleaner, ensuring streak-free results.
  8. Sanitise shared equipment with appropriate disinfectant wipes.
Equipment
  • Microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with neutral pH cleaner
  • Colour-coded cleaning cloths and buckets
  • Disinfectant spray and wipes
  • Glass cleaner
  • Cleaning trolley
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free from dust, dirt, and smudges. Floors are spotless with no visible marks. Rubbish bins are empty and sanitised. High-touch surfaces are disinfected and shine. Glass surfaces are streak-free. No unpleasant odours present.
GoodMinor dust or smudges on less than 5% of surfaces. Floors have minimal marks. Rubbish bins are empty but may have minor residue. High-touch surfaces are mostly disinfected. Glass surfaces have minor streaks.
PassNoticeable dust or smudges on less than 10% of surfaces. Floors have visible marks. Rubbish bins are not overflowing but not fully sanitised. High-touch surfaces are partially disinfected. Glass surfaces have visible streaks.
FailSignificant dust or smudges on more than 10% of surfaces. Floors are dirty with visible marks. Rubbish bins are overflowing or unsanitised. High-touch surfaces are not disinfected. Glass surfaces are heavily streaked. Unpleasant odours present.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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