Australian National Cleaning Management Framework
Terrace
Code: ANCMF-AU-CO-T-02
Commercial Office
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Commercial Daily Cleaning Standard Risk ISO Compliant
Objective

Ensure the terrace of the commercial office is maintained to a high standard of cleanliness and hygiene, providing a safe and pleasant environment for all users.

Scope of Work
  • Remove all rubbish and debris from the terrace area.
  • Sweep and mop the terrace floor using appropriate cleaning solutions.
  • Wipe down all outdoor furniture, ensuring surfaces are free from dust and stains.
  • Clean and sanitise handrails and other high-touch surfaces.
  • Ensure all drains are clear of debris to prevent water pooling.
  • Check and clean any outdoor lighting fixtures for dust and cobwebs.
  • Inspect and clean any glass surfaces, ensuring they are streak-free.
Method
  1. Begin by collecting all visible rubbish and dispose of it in the appropriate rubbish bins.
  2. Use a broom to sweep the entire terrace area, paying special attention to corners and edges.
  3. Prepare a mop bucket with a suitable outdoor cleaning solution and mop the floor, ensuring even coverage.
  4. Use a microfibre cloth and a mild detergent to wipe down all furniture and handrails.
  5. Inspect drains and remove any blockages or debris.
  6. Dust and clean lighting fixtures using a soft cloth.
  7. Clean glass surfaces with a glass cleaner and a squeegee for a streak-free finish.
Equipment
  • Broom and dustpan
  • Mop and bucket with appropriate cleaning solution
  • Microfibre cloths
  • Outdoor furniture cleaner
  • Glass cleaner and squeegee
  • Rubbish bags
  • Personal protective equipment (PPE) as required
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless with no visible dust, stains, or debris. Glass surfaces are streak-free. No odours present. Drains are clear and functional.
GoodMinor dust or smudges on surfaces. Glass surfaces mostly streak-free. No strong odours. Drains mostly clear.
PassNoticeable dust or smudges on surfaces. Some streaks on glass. Mild odours present. Drains have minor blockages.
FailSignificant dust, stains, or debris on surfaces. Glass surfaces have visible streaks. Strong odours present. Drains blocked.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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