Reception
Code: ANCMF-AU-EF-R-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Educational
Public Area
Daily Cleaning
Medium Risk
ISO Compliant
Objective
To maintain a clean, safe, and welcoming reception area in the education facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dust all surfaces including desks, chairs, and reception counters.
- Vacuum carpeted areas and mats.
- Mop hard floors with appropriate cleaning solution.
- Wipe and sanitise all high-touch surfaces such as door handles, light switches, and telephones.
- Empty rubbish bins and replace liners.
- Clean and polish glass surfaces and entry doors.
- Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.
Method
- Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum all carpeted areas, paying special attention to corners and edges.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Wipe and sanitise high-touch surfaces using a disinfectant spray and microfibre cloth.
- Empty rubbish bins, replace liners, and dispose of waste according to facility guidelines.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket (colour-coded)
- Cleaning trolley
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no streaks; high-touch surfaces are sanitised and free of smudges; glass surfaces are crystal clear; bins are empty and clean. |
| Good | Minor dust on less accessible surfaces; floors are clean with minimal streaks; high-touch surfaces are mostly sanitised; glass surfaces have minor smudges; bins are emptied but may have minor residue. |
| Pass | Noticeable dust on surfaces; floors have visible streaks; high-touch surfaces are inconsistently sanitised; glass surfaces have visible smudges; bins are emptied but dirty. |
| Fail | Significant dust accumulation; floors are dirty with visible debris; high-touch surfaces are not sanitised; glass surfaces are dirty; bins are overflowing or not emptied. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality