911 Center
Code: ANCMF-AU-GB-9C-01
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure a high standard of cleanliness and hygiene in the 911 Centre of a government building, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces, including desks, equipment, and window sills.
- Vacuuming of all carpeted areas and mats.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch surfaces such as door handles, light switches, and telephones.
- Emptying and sanitising of rubbish bins.
- Cleaning and sanitising of toilets and washbasins.
- Spot cleaning of walls and partitions.
- Cleaning of glass surfaces and windows.
Method
- Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality.
- Mop hard floors with a neutral pH cleaner to maintain floor integrity and appearance.
- Sanitise high-touch surfaces with a hospital-grade disinfectant to minimise infection risk.
- Empty rubbish bins and replace liners, ensuring bins are sanitised before replacing.
- Clean toilets and washbasins with a disinfectant cleaner, ensuring all fixtures are free from stains and odours.
- Spot clean walls and partitions with a suitable cleaner to remove marks and stains.
- Clean glass surfaces with a streak-free glass cleaner for clear visibility.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with wringer
- Hospital-grade disinfectant
- Neutral pH floor cleaner
- Glass cleaner
- Colour-coded cleaning cloths
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and marks; floors are spotless and dry; no odours present; high-touch surfaces are sanitised and free from smudges; glass surfaces are streak-free. |
| Good | Minor dust on less accessible surfaces; floors are clean with minimal streaks; faint odours may be present; high-touch surfaces are mostly sanitised; glass surfaces have minor streaks. |
| Pass | Noticeable dust on surfaces; floors have visible streaks or spots; noticeable odours; high-touch surfaces have some smudges; glass surfaces have visible streaks. |
| Fail | Significant dust accumulation; floors are dirty or sticky; strong odours present; high-touch surfaces are visibly dirty; glass surfaces are heavily streaked or dirty. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality