Call Center
Code: ANCMF-AU-GB-CC-02
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure a clean, hygienic, and safe environment in the call centre of a government building, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, chairs, and equipment.
- Vacuuming of carpets and rugs.
- Mopping of hard floors.
- Sanitising of high-touch surfaces such as telephones, keyboards, and door handles.
- Emptying and cleaning of rubbish bins.
- Cleaning and sanitising of kitchen and break areas.
- Cleaning of windows and glass partitions.
- Restocking of hygiene supplies in toilets and kitchen areas.
Method
- Use a colour-coded cleaning system to prevent cross-contamination.
- Start with dusting from top to bottom to ensure all surfaces are free of dust.
- Vacuum carpets using a HEPA-filter vacuum cleaner to maintain air quality.
- Mop hard floors with a neutral pH cleaner to avoid damage to surfaces.
- Sanitise high-touch surfaces using a hospital-grade disinfectant.
- Empty rubbish bins and replace liners, ensuring bins are clean and odour-free.
- Clean kitchen and break areas with food-safe cleaning agents.
- Use glass cleaner for windows and partitions, ensuring streak-free results.
- Check and restock hygiene supplies, ensuring availability at all times.
Equipment
- HEPA-filter vacuum cleaner
- Microfibre cloths
- Mop and bucket with wringer
- Colour-coded cleaning cloths and mops
- Hospital-grade disinfectant
- Neutral pH floor cleaner
- Glass cleaner
- Rubbish bin liners
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust. No streaks on glass. No odours present. High-touch areas sanitised and documented. Supplies fully stocked. |
| Good | Minor dust on less accessible surfaces. Minimal streaks on glass. No strong odours. High-touch areas mostly sanitised. Supplies mostly stocked. |
| Pass | Noticeable dust on surfaces. Some streaks on glass. Mild odours. High-touch areas partially sanitised. Supplies low but available. |
| Fail | Visible dust accumulation. Significant streaks on glass. Unpleasant odours. High-touch areas not sanitised. Supplies depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality