IT Help Desk
Code: ANCMF-AU-GB-IHD-01
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, hygienic, and organised IT Help Desk area in a government building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dust all surfaces including desks, chairs, and equipment.
- Sanitise high-touch areas such as keyboards, mice, and telephones.
- Vacuum carpeted areas and spot clean as necessary.
- Mop hard floors using a damp mop and appropriate cleaning solution.
- Empty rubbish bins and replace liners.
- Clean and sanitise door handles and light switches.
- Ensure all cleaning activities are performed using a colour-coded cleaning system to prevent cross-contamination.
Method
- Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used.
- Begin by dusting all surfaces using a microfibre cloth to capture dust particles effectively.
- Sanitise high-touch areas with a disinfectant spray, allowing appropriate dwell time for effective germ kill.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise airborne dust.
- Mop hard floors with a damp mop, ensuring no excess water is left on the floor to prevent slip hazards.
- Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
- Wipe down door handles and light switches with a disinfectant wipe.
Equipment
- Microfibre cloths (colour-coded)
- Disinfectant spray and wipes
- HEPA-filter vacuum cleaner
- Damp mop and bucket
- Cleaning trolley
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; high-touch areas are sanitised with no visible residue; floors are spotless with no debris; rubbish bins are empty and odour-free. |
| Good | Minor dust on less accessible surfaces; high-touch areas are mostly sanitised; floors have minimal debris; rubbish bins are empty but may have slight odour. |
| Pass | Noticeable dust on surfaces; high-touch areas are partially sanitised; floors have visible debris; rubbish bins are not emptied or have noticeable odour. |
| Fail | Significant dust accumulation; high-touch areas are unsanitised; floors are dirty with visible stains; rubbish bins are overflowing or have strong odour. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality