Ombudsman Office
Code: ANCMF-AU-GB-OO-01
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
NEN 2075:2011
ISSA CIMS-GB:2015
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, safe, and hygienic environment in the Ombudsman Office within the Government Building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, shelves, and window sills.
- Vacuuming of carpets and rugs.
- Mopping of hard floors.
- Sanitising of high-touch surfaces such as door handles, light switches, and telephones.
- Cleaning and sanitising of kitchen and toilet areas.
- Emptying and sanitising rubbish bins.
- Cleaning of glass surfaces and mirrors.
- Replenishing of consumables such as hand soap and toilet paper.
Method
- Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cleaning systems are in place.
- Dust all surfaces using microfibre cloths, starting from the highest point and working downwards.
- Vacuum carpets and rugs thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no streaks or residue are left.
- Sanitise high-touch surfaces with a disinfectant spray and cloth, ensuring full coverage and adequate contact time.
- Clean kitchen and toilet areas using designated cleaning products, ensuring all surfaces are sanitised and odours are neutralised.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a glass cleaner and lint-free cloth for a streak-free finish.
- Check and replenish consumables, ensuring all dispensers are functioning correctly.
Equipment
- Microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Disinfectant spray
- Glass cleaner
- Cleaning trolley
- Colour-coded cleaning cloths and mops
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust. Carpets are vacuumed with no visible debris. Hard floors are spotless with no streaks. High-touch surfaces are sanitised with no residue. Glass surfaces are streak-free. No odours present. Consumables fully stocked. |
| Good | Most surfaces are clean with minimal dust. Carpets are vacuumed with minor debris in corners. Hard floors have minimal streaks. High-touch surfaces are mostly sanitised. Glass surfaces have minor streaks. Mild odours present. Consumables mostly stocked. |
| Pass | Surfaces have visible dust. Carpets have visible debris. Hard floors have streaks. High-touch surfaces are partially sanitised. Glass surfaces have visible streaks. Noticeable odours present. Consumables partially stocked. |
| Fail | Surfaces are dusty. Carpets have significant debris. Hard floors are dirty with streaks. High-touch surfaces are not sanitised. Glass surfaces are dirty. Strong odours present. Consumables not stocked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality