Australian National Cleaning Management Framework
Reception Area
Code: ANCMF-AU-GB-RA-01
Government Building
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards NEN 2075:2011 Public Area Daily Cleaning Medium Risk ISO Compliant
Objective

To maintain a clean, safe, and welcoming reception area in a government building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Dusting of all surfaces including desks, counters, and decorative items.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch surfaces such as door handles, light switches, and reception desk areas.
  • Cleaning of glass surfaces including windows and doors.
  • Emptying and sanitising rubbish bins.
  • Spot cleaning of walls and skirting boards.
  • Ensuring the reception area is free from odours and debris.
Method
  1. Begin by dusting all surfaces using a microfibre cloth, starting from higher surfaces and working downwards.
  2. Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
  3. Mop hard floors with a neutral pH cleaner, ensuring no streaks or residue are left.
  4. Sanitise high-touch surfaces with a disinfectant spray, allowing appropriate contact time for effectiveness.
  5. Clean glass surfaces with a glass cleaner, ensuring no streaks remain.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Spot clean walls and skirting boards with a damp cloth and mild detergent.
  8. Conduct a final inspection to ensure the area is free from odours and debris.
Equipment
  • Microfibre cloths
  • Vacuum cleaner
  • Mop and bucket
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Rubbish bin liners
  • Colour-coded cleaning cloths
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free from dust and marks; floors are spotless and streak-free; glass surfaces are crystal clear; no odours present; bins are empty and sanitised; high-touch areas are thoroughly sanitised.
GoodMinor dust on high surfaces; floors are clean with minimal streaks; glass surfaces have minor smudges; faint odours may be present; bins are empty but not sanitised; high-touch areas are mostly sanitised.
PassNoticeable dust on surfaces; floors have visible streaks; glass surfaces have visible smudges; noticeable odours; bins are not emptied; high-touch areas are partially sanitised.
FailHeavy dust accumulation; floors are dirty; glass surfaces are heavily smudged; strong odours present; bins are overflowing; high-touch areas are not sanitised.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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