Service Counter
Code: ANCMF-AU-GB-SC-01
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the service counter in the government building is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for both staff and visitors.
Scope of Work
- Dust all surfaces including counters, shelves, and equipment.
- Sanitise all high-touch areas such as counters, pens, and electronic devices.
- Empty and clean rubbish bins, replacing liners as needed.
- Wipe down and polish all glass surfaces and partitions.
- Vacuum and mop floors around the service counter area.
- Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.
Method
- Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Sanitise high-touch areas with an approved disinfectant, allowing appropriate contact time as per manufacturer's instructions.
- Empty rubbish bins, replace liners, and clean the bin interior and exterior with a sanitising solution.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks remain.
- Vacuum the floor area, paying attention to corners and edges, then mop with a neutral floor cleaner.
Equipment
- Microfibre cloths (colour-coded)
- Approved disinfectant and sanitiser
- Glass cleaner
- Vacuum cleaner
- Mop and bucket (colour-coded)
- Cleaning trolley
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; high-touch areas are sanitised with no residue; rubbish bins are clean and odour-free; glass surfaces are streak-free; floors are spotless and dry. |
| Good | Minor dust on less accessible surfaces; high-touch areas mostly sanitised; bins are clean but may have slight odour; glass surfaces have minimal streaks; floors are clean with slight dampness. |
| Pass | Visible dust on surfaces; high-touch areas partially sanitised; bins are emptied but not fully clean; glass surfaces have noticeable streaks; floors are clean but damp. |
| Fail | Significant dust accumulation; high-touch areas not sanitised; bins are overflowing or dirty; glass surfaces are dirty; floors are visibly dirty or wet. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality