Australian National Cleaning Management Framework
Service Center
Code: ANCMF-AU-GB-SC-05
Government Building
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA CIMS-GB NEN 2075:2011 Daily Cleaning Standard Risk ISO Compliant
Objective

To maintain a high standard of cleanliness and hygiene in the government service centre, ensuring a safe and welcoming environment for staff and visitors.

Scope of Work
  • Dusting of all surfaces including desks, counters, and shelves.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and lift buttons.
  • Cleaning and sanitising of toilets and washbasins.
  • Emptying and relining of rubbish bins.
  • Cleaning of glass surfaces and windows.
  • Restocking of consumables such as toilet paper, hand soap, and paper towels.
Method
  1. Use colour-coded cleaning cloths and mops to prevent cross-contamination.
  2. Begin with dusting from top to bottom to ensure all dust is collected.
  3. Vacuum all carpeted areas thoroughly, paying attention to corners and edges.
  4. Mop hard floors with a neutral pH cleaner, ensuring no residue is left.
  5. Sanitise high-touch areas with a disinfectant approved by Australian standards.
  6. Clean toilets with a toilet-specific cleaner, ensuring all surfaces are sanitised.
  7. Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
  8. Clean glass surfaces with a streak-free glass cleaner.
  9. Check and restock consumables, ensuring all dispensers are functioning properly.
Equipment
  • Colour-coded cleaning cloths and mops
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with wringer
  • Disinfectant spray and wipes
  • Toilet brush and cleaner
  • Rubbish bin liners
  • Glass cleaner and squeegee
  • Cleaning trolley
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised and free of fingerprints; toilets are clean with no odours; bins are empty and clean; glass surfaces are streak-free.
GoodMinor dust on high surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; toilets are clean with slight odour; bins are empty but may have minor marks; glass surfaces have minor streaks.
PassNoticeable dust on surfaces; floors have visible residue; high-touch areas are partially sanitised; toilets have visible marks and odour; bins are not emptied regularly; glass surfaces have visible streaks.
FailHeavy dust accumulation; floors are dirty with significant residue; high-touch areas are unsanitised; toilets are unclean with strong odour; bins are overflowing; glass surfaces are dirty and streaked.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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