Support Services
Code: ANCMF-AU-GB-SS-02
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
AS/NZS 4801:2001
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a high standard of cleanliness and hygiene in the support services areas of a government building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all horizontal surfaces including desks, shelves, and window sills.
- Vacuuming of all carpeted areas and spot cleaning as necessary.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch surfaces such as door handles, light switches, and lift buttons.
- Emptying and sanitising rubbish bins and replacing liners.
- Cleaning and sanitising of kitchenettes, including benchtops, sinks, and taps.
- Cleaning and sanitising of toilet facilities, ensuring replenishment of consumables.
- Inspection and cleaning of air vents and grilles to ensure dust-free operation.
Method
- Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used to prevent cross-contamination.
- Begin with dusting all horizontal surfaces using a microfibre cloth, working from high to low areas.
- Vacuum all carpeted areas, paying special attention to corners and edges.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water remains.
- Sanitise high-touch surfaces with a disinfectant spray and wipe with a clean cloth.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean kitchenettes by wiping down benchtops, sinks, and taps with a sanitising solution.
- Clean toilets thoroughly, including bowls, seats, and surrounding areas, and restock toilet paper, soap, and hand towels.
- Inspect and clean air vents and grilles using a vacuum with a brush attachment.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner with HEPA filter
- Mop and bucket (colour-coded)
- Disinfectant spray
- Cleaning trolley
- Rubbish bin liners
- Sanitising wipes
- Gloves and personal protective equipment (PPE)
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust, debris, and marks. Floors are spotless with no streaks or residue. High-touch surfaces are sanitised and free of smudges. Air vents are dust-free. No unpleasant odours present. |
| Good | Most surfaces are clean with minimal dust or marks. Floors are generally clean with minor streaks. High-touch surfaces are mostly sanitised. Air vents have minimal dust. No strong odours present. |
| Pass | Surfaces have some dust and marks. Floors have visible streaks or residue. High-touch surfaces are partially sanitised. Air vents have some dust accumulation. Mild odours may be present. |
| Fail | Surfaces are visibly dirty with dust and marks. Floors are dirty with streaks and residue. High-touch surfaces are not sanitised. Air vents are clogged with dust. Unpleasant odours are present. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality