Australian National Cleaning Management Framework
Tax Office
Code: ANCMF-AU-GB-TO-01
Government Building
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA CIMS-GB NEN 2075:2011 Office Environment Daily Cleaning Standard Risk ISO Compliant
Objective

To maintain a high standard of cleanliness and hygiene in the Tax Office within the Government Building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Dusting of all surfaces including desks, chairs, and shelves.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch surfaces such as door handles, light switches, and lift buttons.
  • Cleaning and sanitising of toilets and washrooms, including basins, taps, and mirrors.
  • Emptying and sanitising of rubbish bins and replacing liners.
  • Cleaning of glass surfaces and partitions.
  • Spot cleaning of walls and doors to remove marks and stains.
  • Restocking of consumables such as toilet paper, hand soap, and paper towels.
Method
  1. Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality.
  3. Mop hard floors with a neutral pH cleaner, ensuring no residue is left.
  4. Sanitise high-touch surfaces with a hospital-grade disinfectant.
  5. Clean toilets using a toilet-specific cleaner, ensuring all surfaces are scrubbed and sanitised.
  6. Empty rubbish bins, sanitise the interior, and replace liners.
  7. Clean glass surfaces with a streak-free glass cleaner.
  8. Spot clean walls and doors with a mild detergent solution.
  9. Check and restock all consumables, ensuring dispensers are functioning correctly.
Equipment
  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with wringer
  • Neutral pH floor cleaner
  • Hospital-grade disinfectant
  • Toilet brush and cleaner
  • Rubbish bin liners
  • Streak-free glass cleaner
  • Detergent solution for spot cleaning
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free of dust, stains, and marks. Floors are spotless with no residue. High-touch surfaces are sanitised and free of smudges. Toilets are clean, sanitised, and odour-free. Rubbish bins are empty and sanitised. Consumables are fully stocked.
GoodMost surfaces are clean with minimal dust. Floors have slight residue in low-traffic areas. High-touch surfaces are mostly sanitised. Toilets are clean with minor odours. Rubbish bins are empty but not sanitised. Consumables are mostly stocked.
PassSurfaces have visible dust in some areas. Floors have noticeable residue. High-touch surfaces are inconsistently sanitised. Toilets have visible stains and odours. Rubbish bins are not sanitised. Consumables are low.
FailSurfaces are dusty and stained. Floors are dirty with significant residue. High-touch surfaces are not sanitised. Toilets are dirty with strong odours. Rubbish bins are full and unsanitised. Consumables are depleted.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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