Volunteer Center
Code: ANCMF-AU-GB-VC-02
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, safe, and hygienic environment in the Volunteer Centre of the Government Building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, chairs, and shelves.
- Vacuuming of carpeted areas and mats.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, light switches, and telephones.
- Cleaning and sanitising of kitchen areas, including benchtops, sinks, and taps.
- Emptying and sanitising rubbish bins and replacing liners.
- Cleaning and sanitising of toilets, including bowls, seats, and basins.
- Replenishing of consumables such as toilet paper, hand soap, and paper towels.
- Inspection and cleaning of windows and glass surfaces.
Method
- Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left.
- Use a disinfectant spray on high-touch areas, allowing appropriate dwell time for effectiveness.
- In kitchen areas, use food-safe cleaning products to clean and sanitise surfaces.
- Empty rubbish bins, clean with a disinfectant, and replace liners.
- Clean toilets with a toilet-specific cleaner, ensuring thorough sanitisation.
- Check and replenish consumables, ensuring stock levels are maintained.
- Clean windows and glass surfaces with a streak-free glass cleaner.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with neutral pH cleaner
- Disinfectant spray
- Food-safe cleaning products
- Rubbish bin liners
- Toilet cleaning supplies
- Glass cleaner
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised with no visible fingerprints; kitchen and toilets are immaculate with no odours; consumables are fully stocked. |
| Good | Minor dust on high surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; kitchen and toilets are clean with minimal odours; consumables are adequately stocked. |
| Pass | Noticeable dust on surfaces; floors have some residue; high-touch areas are partially sanitised; kitchen and toilets are clean but with some odours; consumables are low but available. |
| Fail | Visible dust and marks on surfaces; floors are dirty with visible residue; high-touch areas are not sanitised; kitchen and toilets are dirty with strong odours; consumables are depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality