Waiting Area
Code: ANCMF-AU-GB-WA-01
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Public Area
Daily Cleaning
Medium Risk
ISO Compliant
Objective
To ensure the waiting area of the government building is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all visitors and staff.
Scope of Work
- Dust all surfaces including furniture, ledges, and fixtures.
- Vacuum carpeted areas and spot clean stains as needed.
- Mop hard floors using a colour-coded system to prevent cross-contamination.
- Wipe and sanitise all high-touch surfaces such as door handles, light switches, and reception counters.
- Empty rubbish bins and replace liners.
- Clean and polish glass surfaces and mirrors.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Prepare the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used appropriately.
- Begin by dusting all surfaces from top to bottom to prevent re-soiling cleaned areas.
- Vacuum all carpeted areas thoroughly, paying special attention to corners and edges.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Wipe and sanitise high-touch surfaces using a disinfectant spray and cloth, ensuring all areas are covered.
- Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
- Clean glass surfaces with a glass cleaner and microfibre cloth to avoid streaks.
- Conduct a final inspection to ensure all tasks are completed to the required standard.
Equipment
- Cleaning trolley
- Colour-coded microfibre cloths and mops
- Vacuum cleaner
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
- Personal protective equipment (PPE)
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no visible stains; glass surfaces are streak-free; no rubbish present; high-touch areas are sanitised and free of smudges. |
| Good | Minor dust on high surfaces; floors are clean with minimal stains; glass surfaces have minor streaks; rubbish bins are empty; high-touch areas are mostly sanitised. |
| Pass | Noticeable dust on surfaces; floors have visible stains; glass surfaces have visible streaks; some rubbish present; high-touch areas are partially sanitised. |
| Fail | Heavy dust accumulation; floors are dirty with multiple stains; glass surfaces are heavily streaked; rubbish bins are full; high-touch areas are not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality