Australian National Cleaning Management Framework
Welfare Office
Code: ANCMF-AU-GB-WO-01
Government Building
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards NEN 2075:2011 Office Environment Daily Cleaning Standard Risk ISO Compliant
Objective

To maintain a high standard of cleanliness and hygiene in the Welfare Office of a Government Building, ensuring a safe and pleasant environment for staff and visitors.

Scope of Work
  • Dusting of all surfaces including desks, shelves, and window sills.
  • Vacuuming of carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and telephones.
  • Cleaning and sanitising of toilets, including basins, taps, and mirrors.
  • Emptying and sanitising rubbish bins and replacing liners.
  • Cleaning of glass surfaces and partitions.
  • Restocking of hygiene supplies such as soap and toilet paper.
Method
  1. Prepare cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used to prevent cross-contamination.
  2. Begin by dusting all surfaces using a microfibre cloth, working from top to bottom to capture all dust particles.
  3. Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Sanitise high-touch areas with a disinfectant spray and wipe with a clean cloth.
  6. Clean toilets using a toilet brush and sanitising cleaner, ensuring all surfaces are scrubbed and rinsed.
  7. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  8. Clean glass surfaces with a glass cleaner and a lint-free cloth for a streak-free finish.
  9. Restock hygiene supplies, ensuring all dispensers are functioning correctly.
Equipment
  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket (colour-coded)
  • Cleaning trolley
  • Disinfectant spray
  • Glass cleaner
  • Toilet brush
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free from dust and marks; floors are spotless with no visible debris; high-touch areas are sanitised and free from smudges; toilets are pristine with no odours; bins are empty and sanitised; glass surfaces are streak-free.
GoodMinor dust on high surfaces; floors are clean with minimal debris; high-touch areas are mostly sanitised; toilets are clean with slight odour; bins are empty but not sanitised; glass surfaces have minor streaks.
PassNoticeable dust on surfaces; floors have visible debris; high-touch areas are partially sanitised; toilets are clean but with noticeable odours; bins are emptied but not sanitised; glass surfaces have visible streaks.
FailHeavy dust accumulation; floors are dirty with significant debris; high-touch areas are not sanitised; toilets are dirty with strong odours; bins are full and unsanitised; glass surfaces are dirty and streaked.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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