Check-in Area
Code: ANCMF-AU-H-CA-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Healthcare
Hospitality
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
Ensure the check-in area of the hospitality facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for guests.
Scope of Work
- Dust all surfaces including counters, desks, and decorative items.
- Wipe and sanitise all high-touch surfaces such as door handles, lift buttons, and pens.
- Vacuum carpets and mats to remove dirt and debris.
- Mop hard floors with appropriate cleaning solution.
- Empty and sanitise rubbish bins, replacing liners as needed.
- Clean and polish glass surfaces including windows and doors.
- Ensure all signage is clean and legible.
Method
- Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Wipe and sanitise high-touch areas using a disinfectant spray and a clean cloth.
- Vacuum carpets and mats thoroughly, paying special attention to corners and edges.
- Mop hard floors using a mop and bucket with a suitable cleaning solution, ensuring no excess water is left on the floor.
- Empty rubbish bins, replace liners, and sanitise the bin surfaces.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.
- Inspect all areas to ensure cleanliness and address any missed spots.
Equipment
- Cleaning trolley with colour-coded cloths
- Microfibre dusting cloths
- Disinfectant spray
- Vacuum cleaner
- Mop and bucket
- Glass cleaner
- Lint-free cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are spotless with no visible dust or smudges; high-touch areas are sanitised and free of fingerprints; floors are immaculate with no debris or streaks; rubbish bins are empty and odour-free; glass surfaces are crystal clear with no streaks. |
| Good | Minor dust or smudges on surfaces; high-touch areas mostly sanitised with few fingerprints; floors mostly clean with minor debris or streaks; rubbish bins are empty but may have slight odour; glass surfaces mostly clear with minor streaks. |
| Pass | Noticeable dust or smudges on surfaces; high-touch areas partially sanitised with visible fingerprints; floors have visible debris or streaks; rubbish bins not emptied or have noticeable odour; glass surfaces have visible streaks. |
| Fail | Significant dust or smudges on surfaces; high-touch areas not sanitised with many fingerprints; floors are dirty with significant debris or streaks; rubbish bins are full or overflowing with strong odour; glass surfaces are dirty with many streaks. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality