Deluxe Room
Code: ANCMF-AU-H-DR-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Healthcare
Hospitality
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
To ensure the Deluxe Room in hospitality facilities is cleaned to the highest Australian standards, providing a safe, hygienic, and welcoming environment for guests.
Scope of Work
- Dust all surfaces including furniture, fixtures, and fittings.
- Vacuum carpets and rugs thoroughly.
- Mop hard floors using appropriate cleaning solutions.
- Sanitise all high-touch surfaces such as light switches, door handles, and remote controls.
- Clean and sanitise the bathroom, including the toilet, shower, and sink.
- Replace used towels and linens with fresh ones.
- Empty rubbish bins and replace liners.
- Check and replenish guest amenities and supplies.
- Ensure windows and mirrors are streak-free and polished.
- Inspect and remove any visible stains or marks on walls and upholstery.
Method
- Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Begin by dusting all surfaces from top to bottom to capture dust and debris effectively.
- Vacuum carpets and rugs, paying special attention to edges and corners.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no residue is left behind.
- Sanitise high-touch surfaces using a disinfectant spray and cloth, following the manufacturer's instructions for contact time.
- Clean the bathroom thoroughly, starting with the sink, then the shower, and finally the toilet, using separate cloths for each area.
- Replace towels and linens, ensuring they are neatly folded and presented.
- Empty rubbish bins, replace liners, and dispose of waste according to facility protocols.
- Replenish guest amenities, ensuring all items are stocked and presented neatly.
- Inspect windows and mirrors, cleaning with glass cleaner and a microfibre cloth for a streak-free finish.
- Conduct a final inspection to ensure all areas meet quality standards and address any remaining issues.
Equipment
- Cleaning trolley
- Colour-coded microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
- Guest amenities and supplies
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and debris; carpets are vacuumed with no visible dirt; floors are spotless with no residue; high-touch surfaces are sanitised with no smudges; bathroom fixtures are sparkling; no odours present; amenities fully stocked and neatly arranged. |
| Good | Minor dust on high surfaces; carpets are mostly clean with minimal debris; floors have slight residue; high-touch surfaces mostly sanitised; bathroom fixtures mostly clean; faint odours; amenities mostly stocked. |
| Pass | Noticeable dust on surfaces; carpets have visible dirt; floors have visible residue; high-touch surfaces partially sanitised; bathroom fixtures have visible marks; noticeable odours; amenities partially stocked. |
| Fail | Heavy dust accumulation; carpets are dirty; floors are sticky or dirty; high-touch surfaces not sanitised; bathroom fixtures are dirty; strong odours; amenities not stocked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality