Gift Shop
Code: ANCMF-AU-H-GS-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Healthcare
Hospitality
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
To maintain a high standard of cleanliness and hygiene in the gift shop area of a hospitality facility, ensuring a welcoming and safe environment for customers and staff.
Scope of Work
- Dusting of all display shelves, counters, and merchandise.
- Vacuuming of carpeted areas and mopping of hard floors.
- Wiping and sanitising of all high-touch surfaces, including door handles and counters.
- Cleaning of glass surfaces, including windows and display cases.
- Emptying and sanitising of rubbish bins.
- Spot cleaning of walls and fixtures as needed.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin with dusting all surfaces using a microfibre cloth to capture dust particles effectively.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality is maintained.
- Mop hard floors with a neutral pH cleaner to avoid damage to surfaces.
- Wipe and sanitise high-touch surfaces using a disinfectant that meets Australian standards.
- Clean glass surfaces with a streak-free glass cleaner, ensuring no residue is left.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Conduct spot cleaning on walls and fixtures to remove any visible marks or stains.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Neutral pH floor cleaner
- Disinfectant spray
- Streak-free glass cleaner
- Rubbish bin liners
- Colour-coded cleaning trolleys
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and smudges; floors are spotless with no visible debris; glass surfaces are crystal clear; no odours present; bins are empty and sanitised. |
| Good | Minor dust on high surfaces; floors are clean with minimal debris; glass surfaces have minor streaks; faint odours may be present; bins are empty but not fully sanitised. |
| Pass | Noticeable dust on surfaces; floors have visible debris; glass surfaces are streaky; noticeable odours; bins are not emptied regularly. |
| Fail | Heavy dust accumulation; floors are dirty with visible debris; glass surfaces are dirty; strong odours present; bins are overflowing and unsanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality