Lobby
Code: ANCMF-AU-H-L-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075
Healthcare
Hospitality
Public Area
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
To maintain a high standard of cleanliness and hygiene in the hospitality lobby area, ensuring a welcoming and safe environment for guests and staff.
Scope of Work
- Dusting all surfaces including reception desk, furniture, and decorative items.
- Vacuuming carpets and rugs.
- Mopping hard floors with appropriate cleaning solution.
- Cleaning and sanitising all glass surfaces and mirrors.
- Emptying and sanitising rubbish bins.
- Wiping and disinfecting high-touch areas such as door handles, lift buttons, and handrails.
- Ensuring all entrance mats are clean and free of debris.
- Maintaining cleanliness of any indoor plants or greenery.
Method
- Begin by dusting all surfaces using a microfibre cloth, starting from higher surfaces and working downwards.
- Vacuum all carpeted areas, ensuring edges and corners are thoroughly cleaned.
- Mop hard floors using a colour-coded mop and bucket system, ensuring the correct cleaning solution is used.
- Clean glass surfaces with a glass cleaner and microfibre cloth, ensuring no streaks are left.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Wipe and disinfect high-touch areas with a disinfectant wipe or spray.
- Shake out entrance mats and vacuum if necessary.
- Wipe leaves of indoor plants with a damp cloth to remove dust.
Equipment
- Microfibre cloths
- Vacuum cleaner
- Mop and bucket with colour-coded system
- Glass cleaner
- Disinfectant wipes/spray
- Rubbish bin liners
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are dust-free and polished, carpets are free of debris, floors are spotless with no streaks, glass surfaces are crystal clear, bins are empty and sanitised, and high-touch areas are disinfected with no visible marks. |
| Good | Minor dust on high surfaces, carpets have minimal debris, floors have slight streaks, glass surfaces have minor smudges, bins are empty but not sanitised, high-touch areas are mostly clean. |
| Pass | Noticeable dust on surfaces, visible debris on carpets, floors have visible streaks, glass surfaces have noticeable smudges, bins are emptied but not sanitised, high-touch areas have visible marks. |
| Fail | Heavy dust accumulation, significant debris on carpets, floors are dirty with streaks, glass surfaces are unclear, bins are full or overflowing, high-touch areas are visibly dirty. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality