Australian National Cleaning Management Framework
Lift Lobby
Code: ANCMF-AU-H-LL-01
Hospitality
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA CIMS-GB NEN 2075:2011 Healthcare Hospitality Public Area Daily Cleaning High Risk ISO Compliant Healthcare Standards
Objective

To maintain a high standard of cleanliness and hygiene in the lift lobby of a hospitality facility, ensuring a welcoming and safe environment for guests and staff.

Scope of Work
  • Dust all horizontal surfaces, including ledges, skirting boards, and decorative elements.
  • Wipe and sanitise lift buttons and panels using a suitable disinfectant.
  • Vacuum carpeted areas and spot clean as necessary.
  • Mop hard floors with a neutral detergent and sanitise.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Clean and polish mirrors and glass surfaces to a streak-free finish.
  • Check and remove any cobwebs from ceilings and corners.
  • Ensure all signage is clean and legible.
Method
  1. Prepare the cleaning trolley with all necessary supplies, ensuring colour-coded cloths are used for different surfaces to prevent cross-contamination.
  2. Begin by dusting all horizontal surfaces using a microfibre cloth.
  3. Wipe and sanitise lift buttons and panels with a disinfectant wipe, ensuring all touchpoints are thoroughly cleaned.
  4. Vacuum carpeted areas, paying special attention to corners and edges. Spot clean any stains using an appropriate carpet cleaner.
  5. Mop hard floors with a neutral detergent, ensuring the mop is wrung out to avoid excess water. Follow with a sanitising solution.
  6. Empty rubbish bins, replace liners, and wipe the exterior of the bins with a disinfectant.
  7. Clean mirrors and glass surfaces using a glass cleaner and a lint-free cloth, ensuring a streak-free finish.
  8. Inspect ceilings and corners for cobwebs and remove them using a duster.
  9. Check all signage for cleanliness and legibility, wiping down as necessary.
Equipment
  • Cleaning trolley
  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket
  • Neutral detergent
  • Disinfectant wipes
  • Glass cleaner
  • Lint-free cloths
  • Duster
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; floors are spotless and dry; mirrors and glass are streak-free; no rubbish or odours present; all touchpoints are sanitised; signage is clean and legible.
GoodMinor dust on high surfaces; floors are clean with minimal marks; mirrors and glass have minor streaks; bins are empty with no odours; most touchpoints are sanitised; signage is mostly clean and legible.
PassVisible dust on surfaces; floors have visible marks; mirrors and glass have noticeable streaks; bins are not overflowing but may have slight odours; some touchpoints are sanitised; signage is readable but not entirely clean.
FailHeavy dust accumulation; floors are dirty; mirrors and glass are heavily streaked; bins are overflowing or have strong odours; touchpoints are not sanitised; signage is dirty or illegible.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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