Presidential Suite
Code: ANCMF-AU-H-PS-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Healthcare
Hospitality
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
To ensure the Presidential Suite in hospitality facilities is cleaned to the highest Australian standards, ensuring guest satisfaction and compliance with health and safety regulations.
Scope of Work
- Dust all surfaces including furniture, fixtures, and fittings.
- Vacuum all carpeted areas and rugs.
- Mop hard floors using appropriate cleaning solutions.
- Sanitise all high-touch areas such as door handles, light switches, and remote controls.
- Clean and sanitise bathroom facilities including toilets, sinks, showers, and taps.
- Replace toiletries and replenish towels and linens.
- Empty rubbish bins and replace liners.
- Polish mirrors and glass surfaces to a streak-free finish.
- Ensure all amenities are neatly organised and presented.
- Check for and remove any unpleasant odours.
Method
- Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Begin by dusting all surfaces from top to bottom to capture any falling dust.
- Vacuum carpets and rugs thoroughly, paying special attention to edges and corners.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no residue is left.
- Sanitise high-touch areas using a disinfectant spray and cloth, ensuring all surfaces are wiped dry.
- Clean bathroom facilities using bathroom-specific cleaning agents, ensuring all surfaces are sanitised and polished.
- Replace used towels and linens with fresh ones, ensuring they are neatly folded and presented.
- Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
- Polish mirrors and glass surfaces using a glass cleaner and microfibre cloth for a streak-free finish.
- Conduct a final inspection to ensure all areas meet quality standards and are guest-ready.
Equipment
- Cleaning trolley
- Colour-coded microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Disinfectant spray
- Bathroom cleaning agents
- Glass cleaner
- Rubbish bin liners
- Polishing cloths
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are dust-free and polished, carpets are vacuumed with no visible debris, floors are spotless with no residue, high-touch areas are sanitised and dry, bathroom facilities are immaculate with no stains or odours, mirrors and glass are streak-free, amenities are perfectly organised. |
| Good | Minor dust on high surfaces, carpets are vacuumed with minimal debris, floors are clean with slight residue, high-touch areas are mostly sanitised, bathroom facilities are clean with minor water spots, mirrors and glass have slight streaks, amenities are mostly organised. |
| Pass | Noticeable dust on surfaces, carpets have visible debris, floors have visible residue, high-touch areas are partially sanitised, bathroom facilities have visible stains, mirrors and glass have noticeable streaks, amenities are disorganised. |
| Fail | Heavy dust accumulation, carpets are visibly dirty, floors are sticky or dirty, high-touch areas are unsanitised, bathroom facilities are dirty with strong odours, mirrors and glass are heavily streaked, amenities are missing or in disarray. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality