Australian National Cleaning Management Framework
Staff Areas
Code: ANCMF-AU-H-SA-01
Hospitality
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Healthcare Hospitality Daily Cleaning High Risk ISO Compliant Healthcare Standards
Objective

To ensure staff areas in hospitality facilities are maintained to the highest standards of cleanliness and hygiene, promoting a safe and pleasant environment for staff.

Scope of Work
  • Dusting of all surfaces including desks, shelves, and equipment.
  • Vacuuming of carpets and rugs.
  • Mopping of hard floors.
  • Sanitising of high-touch surfaces such as door handles, light switches, and taps.
  • Cleaning and sanitising of kitchenettes, including benchtops, sinks, and appliances.
  • Emptying and sanitising rubbish bins.
  • Cleaning of windows and glass surfaces.
  • Restocking of hygiene supplies such as hand soap and paper towels.
Method
  1. Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum carpets and rugs using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  3. Mop hard floors with a neutral pH cleaner to avoid damage to surfaces.
  4. Sanitise high-touch surfaces using a hospital-grade disinfectant, ensuring contact time as per manufacturer's instructions.
  5. Clean kitchenettes by wiping down benchtops and appliances with a food-safe sanitiser.
  6. Empty rubbish bins and replace liners, then sanitise the bins with a disinfectant spray.
  7. Clean windows and glass surfaces with a streak-free glass cleaner.
  8. Check and restock hygiene supplies, ensuring all dispensers are functioning correctly.
Equipment
  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Hospital-grade disinfectant
  • Food-safe sanitiser
  • Disinfectant spray
  • Streak-free glass cleaner
  • Cleaning trolley
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free of dust. Floors are spotless with no streaks or residue. High-touch surfaces are sanitised and free of smudges. Rubbish bins are empty and odour-free. Windows and glass surfaces are crystal clear with no streaks. Hygiene supplies are fully stocked.
GoodMost surfaces are clean with minimal dust. Floors are clean with minor streaks. High-touch surfaces are mostly sanitised. Rubbish bins are empty with slight odour. Windows and glass surfaces have minor streaks. Hygiene supplies are mostly stocked.
PassSome surfaces have visible dust. Floors have noticeable streaks. High-touch surfaces are partially sanitised. Rubbish bins are not overflowing but have noticeable odour. Windows and glass surfaces have visible streaks. Hygiene supplies are low but available.
FailSurfaces are dusty. Floors are dirty with visible residue. High-touch surfaces are not sanitised. Rubbish bins are overflowing and have strong odour. Windows and glass surfaces are dirty with streaks. Hygiene supplies are depleted.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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