Australian National Cleaning Management Framework
Security Office
Code: ANCMF-AU-H-SO-01
Hospitality
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Healthcare Hospitality Office Environment Daily Cleaning High Risk ISO Compliant Healthcare Standards
Objective

Ensure the Security Office in the hospitality facility is maintained to the highest standards of cleanliness and hygiene, in compliance with Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Dust all surfaces including desks, shelves, and equipment.
  • Vacuum carpeted areas and spot clean stains.
  • Mop hard floors using appropriate cleaning solutions.
  • Sanitise high-touch areas such as door handles, light switches, and telephones.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces and mirrors.
  • Ensure all cleaning is conducted using colour-coded systems to prevent cross-contamination.
Method
  1. Prepare cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpets thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors with a neutral pH cleaner, ensuring no residue is left.
  5. Sanitise high-touch areas using a disinfectant spray and a clean cloth.
  6. Empty rubbish bins, replace liners, and dispose of waste according to facility protocols.
  7. Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks remain.
  8. Conduct a final inspection to ensure all tasks are completed to standard.
Equipment
  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket (colour-coded)
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Lint-free cloths
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless, no dust or debris visible. Carpets are clean with no stains. High-touch areas are sanitised and free of fingerprints. Glass surfaces are streak-free. Rubbish bins are empty and clean.
GoodMinor dust on surfaces, no visible debris. Carpets are mostly clean with minor stains. High-touch areas are mostly sanitised. Glass surfaces have minor streaks. Rubbish bins are empty but may have minor residue.
PassNoticeable dust on surfaces, some debris present. Carpets have visible stains. High-touch areas are inconsistently sanitised. Glass surfaces have visible streaks. Rubbish bins are emptied but not cleaned.
FailSignificant dust and debris on surfaces. Carpets are dirty with multiple stains. High-touch areas are not sanitised. Glass surfaces are dirty. Rubbish bins are full or overflowing.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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