Spa Reception
Code: ANCMF-AU-H-SR-02
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Healthcare
Hospitality
Public Area
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
To maintain a high standard of cleanliness and hygiene in the spa reception area, ensuring a welcoming and safe environment for guests and staff.
Scope of Work
- Dust all surfaces including reception desk, shelves, and decorative items.
- Vacuum carpets and rugs to remove dirt and debris.
- Mop hard floors with appropriate cleaning solution.
- Wipe and sanitise all high-touch surfaces such as door handles, light switches, and reception phones.
- Clean and polish glass surfaces including windows and mirrors.
- Empty rubbish bins and replace liners.
- Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.
- Check and replenish supplies such as hand sanitiser and tissues.
Method
- Prepare cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpets and rugs thoroughly, paying attention to corners and edges.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Wipe and sanitise high-touch surfaces with a disinfectant solution, allowing appropriate contact time for effectiveness.
- Clean glass surfaces with a glass cleaner and microfibre cloth to avoid streaks.
- Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
- Replenish supplies and ensure the reception area is tidy and organised.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket (colour-coded)
- Cleaning trolley
- Disinfectant solution
- Glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are spotless and free of dust. Carpets are clean with no visible debris. Floors are streak-free and dry. Glass surfaces are crystal clear. No odours present. Supplies are fully stocked. |
| Good | Minor dust on high surfaces. Carpets are mostly clean with minimal debris. Floors have slight streaks. Glass surfaces have minor smudges. No strong odours. Supplies are mostly stocked. |
| Pass | Noticeable dust on surfaces. Carpets have visible debris. Floors are streaky. Glass surfaces have visible smudges. Mild odours present. Supplies are low but available. |
| Fail | Heavy dust accumulation. Carpets are dirty with significant debris. Floors are wet or sticky. Glass surfaces are dirty. Strong odours present. Supplies are depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality