Australian National Cleaning Management Framework
Service Yard
Code: ANCMF-AU-H-SY-01
Hospitality
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Healthcare Hospitality Daily Cleaning High Risk ISO Compliant Healthcare Standards
Objective

To ensure the service yard of the hospitality facility is maintained in a clean, safe, and hygienic condition, adhering to Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Remove all rubbish and debris from the service yard.
  • Sweep and mop all hard surfaces.
  • Sanitise high-touch areas such as door handles and taps.
  • Clean and sanitise rubbish bins.
  • Ensure all drains are clear and free of blockages.
  • Check and clean any outdoor furniture or equipment.
  • Remove any visible stains or spills promptly.
Method
  1. Begin by collecting all rubbish and debris, placing it in the appropriate rubbish bins.
  2. Sweep the entire area to remove loose dirt and debris.
  3. Prepare a mop bucket with a suitable cleaning solution, ensuring it is correctly diluted as per the manufacturer's instructions.
  4. Mop all hard surfaces, paying special attention to corners and edges.
  5. Use a sanitising solution to wipe down high-touch areas, ensuring contact time is observed as per product guidelines.
  6. Empty, clean, and sanitise rubbish bins, replacing liners as necessary.
  7. Inspect and clear drains, removing any obstructions.
  8. Wipe down any outdoor furniture or equipment with a suitable cleaning agent.
  9. Address any stains or spills immediately using appropriate cleaning methods.
Equipment
  • Broom and dustpan
  • Mop and bucket
  • Colour-coded cleaning cloths
  • Sanitising solution
  • Rubbish bin liners
  • Personal protective equipment (PPE)
  • Cleaning trolley
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless, with no visible dirt, debris, or stains. High-touch areas are sanitised and free of fingerprints. Rubbish bins are clean and odour-free. Drains are clear and functioning properly.
GoodMinor dirt or debris may be present in low-traffic areas. High-touch areas are mostly clean with minimal fingerprints. Rubbish bins are mostly clean with slight odour. Drains are mostly clear.
PassNoticeable dirt or debris in some areas. High-touch areas have visible fingerprints. Rubbish bins have noticeable odour. Drains are partially blocked but functional.
FailSignificant dirt, debris, or stains present. High-touch areas are not sanitised. Rubbish bins are dirty and have strong odour. Drains are blocked and not functioning.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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