Australian National Cleaning Management Framework
VIP Area
Code: ANCMF-AU-H-VA-01
Hospitality
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA CIMS-GB NEN 2075:2011 Healthcare Hospitality Daily Cleaning High Risk ISO Compliant Healthcare Standards
Objective

Ensure the VIP area in hospitality facilities is maintained to the highest standards of cleanliness and hygiene, providing a pristine and welcoming environment for guests.

Scope of Work
  • Dust all surfaces including tables, chairs, and decorative items.
  • Vacuum carpets and rugs using a HEPA-filter vacuum cleaner.
  • Mop hard floors with a neutral pH cleaner.
  • Sanitise high-touch surfaces such as door handles, light switches, and remote controls.
  • Clean and polish glass surfaces and mirrors.
  • Empty and sanitise rubbish bins, replacing liners as needed.
  • Check and restock amenities such as tissues and hand sanitisers.
  • Ensure no unpleasant odours are present by using approved air fresheners.
Method
  1. Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpets and rugs thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors using a figure-eight motion to ensure even coverage and prevent streaking.
  5. Sanitise high-touch surfaces with a disinfectant spray, allowing appropriate contact time as per product instructions.
  6. Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks remain.
  7. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  8. Conduct a final inspection to ensure all areas meet the quality criteria.
Equipment
  • Microfibre cloths (colour-coded)
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Disinfectant spray
  • Glass cleaner
  • Lint-free cloths
  • Cleaning trolley
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless and free of dust. Carpets are vacuumed with no visible debris. Floors are streak-free and sanitised. High-touch surfaces are disinfected with no residue. Glass surfaces are crystal clear. No odours present. Bins are empty and sanitised.
GoodMinor dust on surfaces. Carpets mostly free of debris. Floors have minimal streaks. High-touch surfaces mostly disinfected. Glass surfaces have minor streaks. No strong odours. Bins are empty but not fully sanitised.
PassNoticeable dust on surfaces. Carpets have some debris. Floors have visible streaks. High-touch surfaces partially disinfected. Glass surfaces have visible streaks. Mild odours present. Bins are emptied but not sanitised.
FailHeavy dust on surfaces. Carpets visibly dirty. Floors are dirty and streaked. High-touch surfaces not disinfected. Glass surfaces are dirty. Strong odours present. Bins are full or not emptied.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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