Waiting Area
Code: ANCMF-AU-H-WA-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Healthcare
Hospitality
Public Area
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
To ensure the waiting area in hospitality facilities is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for guests.
Scope of Work
- Dust all surfaces including tables, chairs, and decorative items.
- Vacuum all carpeted areas and spot clean as necessary.
- Mop hard floors using appropriate cleaning solutions.
- Wipe and sanitise all high-touch surfaces such as door handles, light switches, and reception counters.
- Empty rubbish bins and replace liners.
- Clean and polish glass surfaces including windows and mirrors.
- Ensure all furniture is arranged neatly and free of dust and debris.
- Check for and remove any unpleasant odours.
Method
- Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Wipe and sanitise high-touch surfaces using a disinfectant spray and cloth.
- Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
- Clean glass surfaces with a glass cleaner and microfibre cloth, ensuring no streaks are left.
- Rearrange furniture as needed to maintain a tidy appearance.
- Conduct a final inspection to ensure all tasks are completed to standard.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket
- Disinfectant spray
- Glass cleaner
- Cleaning trolley
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; floors are spotless with no debris; glass surfaces are streak-free; no odours present; furniture is neatly arranged. |
| Good | Minor dust on surfaces; floors are clean with minimal debris; glass surfaces have minor streaks; no strong odours; furniture is mostly arranged. |
| Pass | Noticeable dust on some surfaces; floors have some debris; glass surfaces have visible streaks; mild odours present; furniture is somewhat disorganised. |
| Fail | Significant dust accumulation; floors are dirty with visible debris; glass surfaces are heavily streaked; strong odours present; furniture is disorganised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality