Reception
Code: ANCMF-AU-I-R-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Industrial
Public Area
Daily Cleaning
Medium Risk
ISO Compliant
Objective
To maintain a clean, safe, and welcoming reception area in an industrial facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, counters, and decorative items.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, light switches, and reception desk surfaces.
- Emptying and sanitising rubbish bins and replacing liners.
- Cleaning of glass surfaces including doors and windows.
- Ensuring the reception area is free of clutter and organised.
Method
- Prepare the cleaning trolley with colour-coded cleaning cloths, mop, vacuum, and appropriate cleaning agents.
- Dust all surfaces using a microfibre cloth, starting from higher surfaces and working downwards.
- Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a damp mop and a neutral pH floor cleaner, ensuring no excess water is left on the floor.
- Sanitise high-touch areas with a disinfectant spray and a clean cloth.
- Empty rubbish bins, replace liners, and sanitise the bin surfaces.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.
- Organise the reception area, ensuring all items are in their designated places.
Equipment
- Colour-coded microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Cleaning trolley
- Neutral pH floor cleaner
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless and dry; glass surfaces are streak-free; high-touch areas are sanitised and free of smudges; rubbish bins are empty and sanitised; the area is well-organised and welcoming. |
| Good | Minor dust or marks on surfaces; floors are clean with minimal spots; glass surfaces have minor streaks; high-touch areas are mostly sanitised; rubbish bins are empty but not sanitised; the area is mostly organised. |
| Pass | Noticeable dust or marks on surfaces; floors have visible spots; glass surfaces have visible streaks; high-touch areas are partially sanitised; rubbish bins are not emptied; the area is somewhat organised. |
| Fail | Heavy dust or marks on surfaces; floors are dirty; glass surfaces are heavily streaked; high-touch areas are not sanitised; rubbish bins are full; the area is cluttered and unorganised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality