Visitor Reception
Code: ANCMF-AU-I-VR-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Industrial
Public Area
Daily Cleaning
Medium Risk
ISO Compliant
Objective
Ensure the Visitor Reception area in the industrial facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for all visitors.
Scope of Work
- Dust all surfaces including reception desk, tables, and decorative items.
- Vacuum all carpeted areas and entrance mats.
- Mop hard floors using appropriate cleaning solutions.
- Wipe and sanitise all high-touch surfaces such as door handles, light switches, and lift buttons.
- Empty rubbish bins and replace liners.
- Clean and polish glass surfaces including doors and windows.
- Ensure all signage is clean and visible.
- Check and restock visitor amenities as required.
Method
- Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used to prevent cross-contamination.
- Begin by dusting all surfaces from high to low to prevent re-soiling.
- Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Wipe and sanitise high-touch surfaces using a disinfectant spray and cloth.
- Empty rubbish bins, replace liners, and dispose of waste according to facility waste management protocols.
- Clean glass surfaces with a glass cleaner and microfibre cloth to ensure a streak-free finish.
- Inspect the area for any missed spots and perform a final check to ensure all tasks are completed to standard.
Equipment
- Cleaning trolley with colour-coded cleaning cloths and mops
- Vacuum cleaner with HEPA filter
- Mop and bucket with wringer
- Microfibre cloths
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no streaks or residue; glass surfaces are crystal clear; no rubbish or odours present; high-touch surfaces are sanitised and visibly clean. |
| Good | Minor dust on less accessible surfaces; floors are clean with minimal streaks; glass surfaces have minor smudges; rubbish bins are empty with no odours; high-touch surfaces are mostly sanitised. |
| Pass | Noticeable dust on surfaces; floors have visible streaks or residue; glass surfaces have visible smudges; rubbish bins are not overflowing but have minor odours; high-touch surfaces are partially sanitised. |
| Fail | Heavy dust accumulation; floors are dirty with visible debris; glass surfaces are heavily smudged; rubbish bins are overflowing with strong odours; high-touch surfaces are not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality