Administration Office
Code: ANCMF-AU-R-AO-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure a clean, hygienic, and organised administration office environment in a retail facility, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, shelves, and electronic equipment.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch surfaces such as door handles, light switches, and telephones.
- Emptying and sanitising rubbish bins and replacing liners.
- Cleaning and polishing of glass surfaces and mirrors.
- Ensuring all cleaning activities are conducted using colour-coded cleaning systems to prevent cross-contamination.
Method
- Begin by dusting all surfaces using a microfibre cloth, starting from higher surfaces and working downwards.
- Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Sanitise high-touch surfaces with a disinfectant approved by Australian standards.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a streak-free glass cleaner.
- Conduct a final inspection to ensure all areas meet the quality criteria.
Equipment
- Microfibre cloths
- Vacuum cleaner with HEPA filter
- Mop and bucket with wringer
- Neutral pH floor cleaner
- Disinfectant spray
- Glass cleaner
- Colour-coded cleaning cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; carpets are spotless; no visible debris on floors; high-touch surfaces are sanitised and free of fingerprints; glass surfaces are streak-free; rubbish bins are clean and odour-free. |
| Good | Minor dust on less accessible surfaces; carpets have minimal spots; floors have no visible debris; high-touch surfaces are mostly sanitised; glass surfaces have minor streaks; rubbish bins are clean with slight odour. |
| Pass | Noticeable dust on surfaces; carpets have visible spots; some debris on floors; high-touch surfaces are partially sanitised; glass surfaces have visible streaks; rubbish bins are not fully sanitised. |
| Fail | Significant dust accumulation; carpets are heavily soiled; debris is evident on floors; high-touch surfaces are not sanitised; glass surfaces are dirty; rubbish bins are overflowing or have strong odours. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality