Accounting Office
Code: ANCMF-AU-R-AO-02
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, hygienic, and professional environment in the accounting office of a retail facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, shelves, and equipment.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, light switches, and telephones.
- Emptying and sanitising rubbish bins.
- Cleaning of glass surfaces and windows.
- Ensuring all cleaning activities adhere to colour-coded cleaning systems to prevent cross-contamination.
Method
- Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used correctly.
- Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Sanitise high-touch areas with a disinfectant spray and cloth, ensuring all surfaces are visibly clean and dry.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a glass cleaner and microfibre cloth, ensuring no streaks or smudges remain.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket (colour-coded)
- Cleaning trolley
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; carpets are free of debris and stains; floors are spotless with no residue; high-touch areas are sanitised and dry; glass surfaces are crystal clear with no streaks; rubbish bins are clean and odour-free. |
| Good | Minor dust on high surfaces; carpets have minimal debris; floors are clean with slight residue; high-touch areas are mostly sanitised; glass surfaces have minor streaks; rubbish bins are clean with slight odour. |
| Pass | Noticeable dust on surfaces; carpets have visible debris; floors have visible residue; high-touch areas are partially sanitised; glass surfaces have visible streaks; rubbish bins are not fully clean. |
| Fail | Heavy dust accumulation; carpets are dirty with stains; floors are sticky or dirty; high-touch areas are unsanitised; glass surfaces are dirty; rubbish bins are overflowing or dirty. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality