Back Office
Code: ANCMF-AU-R-BO-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the back office of the retail facility is maintained in a clean, hygienic, and organised state, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dust all surfaces including desks, shelves, and equipment.
- Vacuum carpeted areas and mop hard floors.
- Sanitise high-touch surfaces such as door handles, light switches, and telephones.
- Empty rubbish bins and replace liners.
- Clean and sanitise kitchenette areas, including sinks and benchtops.
- Wipe down and sanitise office equipment such as keyboards and mice.
- Ensure all cleaning is conducted using a colour-coded cleaning system to prevent cross-contamination.
Method
- Begin by organising cleaning supplies on the trolley, ensuring all necessary equipment and chemicals are available.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left behind.
- Sanitise high-touch surfaces with a disinfectant spray and cloth, allowing appropriate contact time for effectiveness.
- Empty rubbish bins, replace liners, and dispose of waste according to facility protocols.
- Clean kitchenette areas, ensuring all surfaces are wiped and sanitised, and sinks are scrubbed and rinsed.
- Wipe down office equipment with a suitable electronic-safe sanitiser.
Equipment
- Microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Disinfectant spray
- Colour-coded cleaning cloths
- Rubbish bin liners
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust. Floors are spotless with no marks or debris. High-touch surfaces are sanitised and have no visible smudges. Rubbish bins are empty and clean. No unpleasant odours present. |
| Good | Most surfaces are clean with minimal dust. Floors have minor marks but are generally clean. High-touch surfaces are mostly sanitised. Rubbish bins are emptied but may have minor residue. No strong odours present. |
| Pass | Surfaces have some dust accumulation. Floors show visible marks and some debris. High-touch surfaces are inconsistently sanitised. Rubbish bins are emptied but not cleaned. Mild odours may be present. |
| Fail | Surfaces are dusty and visibly dirty. Floors are dirty with significant marks and debris. High-touch surfaces are not sanitised. Rubbish bins are full or overflowing. Strong unpleasant odours are present. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality