Australian National Cleaning Management Framework
Courtyard
Code: ANCMF-AU-R-C-01
Retail
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Retail Daily Cleaning Standard Risk ISO Compliant
Objective

Ensure the courtyard of the retail facility is maintained to the highest cleanliness standards, providing a safe and welcoming environment for customers and staff.

Scope of Work
  • Remove all rubbish and debris from the courtyard area.
  • Sweep and mop all hard surfaces to remove dirt and stains.
  • Sanitise all seating and high-touch surfaces, including handrails and tables.
  • Clean and polish any glass surfaces, including windows and doors.
  • Empty and sanitise rubbish bins, replacing liners as needed.
  • Ensure all drains are clear of debris and functioning properly.
  • Spot clean any spills or stains immediately to prevent slip hazards.
Method
  1. Begin by collecting all visible rubbish and debris, placing it in the appropriate rubbish bins.
  2. Use a broom to sweep all hard surfaces, ensuring corners and edges are free of dirt.
  3. Prepare a mop bucket with a suitable cleaning solution, ensuring it is correctly diluted according to the manufacturer's instructions.
  4. Mop the entire area, focusing on high-traffic zones, and allow to air dry.
  5. Use a sanitising spray and cloth to wipe down all seating, handrails, and tables.
  6. Clean glass surfaces using a glass cleaner and a microfibre cloth for a streak-free finish.
  7. Empty rubbish bins, replace liners, and sanitise the bin surfaces.
  8. Inspect drains and remove any blockages or debris.
  9. Conduct a final inspection to ensure all areas meet the quality criteria.
Equipment
  • Broom and dustpan
  • Mop and bucket
  • Sanitising spray
  • Microfibre cloths
  • Glass cleaner
  • Rubbish bin liners
  • Personal protective equipment (PPE)
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless, with no visible dirt, stains, or debris. Glass surfaces are streak-free. No odours are present. Drains are clear and functioning. All bins are empty and sanitised.
GoodMinor dirt or stains on surfaces, easily removable. Glass surfaces may have slight streaks. No strong odours. Drains are mostly clear. Bins are empty but may have minor residue.
PassNoticeable dirt or stains on surfaces. Glass surfaces have visible streaks. Mild odours present. Drains have minor blockages. Bins are not overflowing but require attention.
FailSignificant dirt, stains, or debris on surfaces. Glass surfaces are heavily streaked. Strong odours present. Drains are blocked. Bins are overflowing and unsanitised.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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