Checkout Area
Code: ANCMF-AU-R-CA-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the checkout area of the retail facility is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for both customers and staff.
Scope of Work
- Dusting of all surfaces including checkout counters, shelves, and electronic equipment.
- Sanitising of high-touch areas such as EFTPOS machines, trolley handles, and counter surfaces.
- Vacuuming and mopping of floors to remove dirt and debris.
- Emptying and sanitising rubbish bins.
- Cleaning and polishing of glass surfaces and displays.
- Spot cleaning of walls and doors to remove marks and stains.
Method
- Begin by dusting all surfaces using a microfibre cloth, ensuring all dust and debris are removed.
- Sanitise high-touch areas using a disinfectant spray and a clean cloth, focusing on EFTPOS machines, trolley handles, and counters.
- Vacuum the floor thoroughly, paying attention to corners and under counters.
- Mop the floor using a neutral pH cleaner, ensuring no residue is left behind.
- Empty rubbish bins, replace liners, and sanitise the bin surfaces.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring a streak-free finish.
- Spot clean walls and doors with a suitable cleaner to remove any visible marks or stains.
Equipment
- Microfibre cloths
- Disinfectant spray
- Vacuum cleaner
- Mop and bucket
- Neutral pH floor cleaner
- Glass cleaner
- Lint-free cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and marks, high-touch areas are sanitised with no visible residue, floors are spotless and dry, glass surfaces are streak-free, and bins are empty and sanitised. |
| Good | Minor dust on less accessible surfaces, high-touch areas are mostly sanitised, floors have minimal dirt, glass surfaces have minor streaks, and bins are emptied but not sanitised. |
| Pass | Noticeable dust on surfaces, some high-touch areas missed, floors have visible dirt, glass surfaces have streaks, and bins are emptied but not sanitised. |
| Fail | Significant dust and debris on surfaces, high-touch areas not sanitised, floors are dirty, glass surfaces are streaked, and bins are full or not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality