Central Court
Code: ANCMF-AU-R-CC-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a high standard of cleanliness and hygiene in the central court area of a retail facility, ensuring a welcoming and safe environment for customers and staff.
Scope of Work
- Dusting all surfaces including benches, railings, and decorative elements.
- Vacuuming carpeted areas and mats.
- Mopping hard floors with appropriate cleaning solutions.
- Wiping and sanitising all touchpoints such as handrails, door handles, and lift buttons.
- Emptying and sanitising rubbish bins.
- Cleaning and polishing glass surfaces and mirrors.
- Spot cleaning walls and skirting boards.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Prepare the area by removing any obstacles and ensuring safety signs are in place.
- Dust all surfaces using a microfibre cloth, starting from the highest points and working downwards.
- Vacuum all carpeted areas and mats using a HEPA-filter vacuum cleaner.
- Mop hard floors using a colour-coded mop and bucket system, ensuring the correct cleaning solution is used.
- Wipe and sanitise all touchpoints with a disinfectant solution, paying special attention to high-contact areas.
- Empty rubbish bins, replace liners, and sanitise the bin surfaces.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks remain.
- Spot clean walls and skirting boards as needed, using a mild detergent solution.
- Conduct a final inspection to ensure all tasks are completed to the required standard.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Colour-coded mop and bucket
- Disinfectant solution
- Glass cleaner
- Lint-free cloths
- Rubbish bin liners
- Safety signs
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless and dry; no rubbish is visible; glass surfaces are streak-free; all touchpoints are sanitised and free of smudges. |
| Good | Minor dust on high surfaces; floors are clean with minimal marks; bins are emptied; glass surfaces have minor streaks; touchpoints are mostly sanitised. |
| Pass | Noticeable dust on surfaces; floors have visible marks; bins are not overflowing; glass surfaces have visible streaks; some touchpoints are missed. |
| Fail | Heavy dust accumulation; floors are dirty; bins are overflowing; glass surfaces are heavily streaked; touchpoints are not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality