Customer Service
Code: ANCMF-AU-R-CS-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure a clean, hygienic, and welcoming environment in the customer service area of a retail facility, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dust all surfaces including counters, shelves, and displays.
- Sanitise high-touch areas such as door handles, phones, and service counters.
- Vacuum carpeted areas and mop hard floors.
- Empty rubbish bins and replace liners.
- Clean glass surfaces including windows and display cases.
- Ensure all cleaning activities are conducted using colour-coded cleaning systems to prevent cross-contamination.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust particles effectively.
- Sanitise high-touch areas with an approved disinfectant, ensuring contact time as per product instructions.
- Vacuum carpets using a HEPA-filter vacuum cleaner to maintain air quality.
- Mop hard floors with a neutral pH cleaner to avoid surface damage.
- Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
- Clean glass surfaces with a streak-free glass cleaner, ensuring no smudges or fingerprints remain.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Colour-coded cleaning cloths and mops
- Neutral pH floor cleaner
- Approved disinfectant
- Streak-free glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are dust-free and sanitised; floors are spotless with no visible debris; glass surfaces are crystal clear with no streaks; bins are empty and odour-free. |
| Good | Minor dust on high surfaces; floors are clean with minimal debris; glass surfaces have minor streaks; bins are emptied but may have slight odour. |
| Pass | Noticeable dust on surfaces; floors have visible debris; glass surfaces have visible streaks; bins are not emptied regularly. |
| Fail | Heavy dust accumulation; floors are dirty with significant debris; glass surfaces are heavily streaked; bins are overflowing and emit strong odours. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality