Australian National Cleaning Management Framework
Customer Toilets
Code: ANCMF-AU-R-CT-01
Retail
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Retail Sanitary Facilities Daily Cleaning Medium Risk ISO Compliant
Objective

To ensure the highest standards of cleanliness and hygiene in retail customer toilets, adhering to Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Thorough cleaning and sanitising of all toilet surfaces, including basins, taps, and toilet seats.
  • Refilling of soap dispensers and toilet paper holders.
  • Emptying and sanitising rubbish bins.
  • Cleaning and polishing of mirrors and glass surfaces.
  • Spot cleaning of walls and partitions.
  • Mopping and sanitising of floors using appropriate cleaning solutions.
  • Ensuring all areas are free from litter and debris.
  • Checking and removing any unpleasant odours.
Method
  1. Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used to prevent cross-contamination.
  2. Begin by emptying rubbish bins and replacing liners.
  3. Clean and sanitise all surfaces, starting with basins and taps, followed by toilet seats and handles, using appropriate disinfectants.
  4. Refill soap dispensers and toilet paper holders as needed.
  5. Clean mirrors and glass surfaces with glass cleaner, ensuring no streaks remain.
  6. Spot clean walls and partitions to remove any marks or stains.
  7. Mop the floor using a sanitising solution, ensuring all areas are covered and no excess water remains.
  8. Conduct a final inspection to ensure all areas are clean, sanitised, and free from odours.
Equipment
  • Cleaning trolley with colour-coded cleaning cloths and mops
  • Disinfectant and sanitising solutions
  • Glass cleaner
  • Rubbish bin liners
  • Soap and toilet paper refills
  • Personal protective equipment (PPE)
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and sanitised, with no streaks or residue. No odours present. Supplies fully stocked. Floors are dry and free from debris.
GoodSurfaces are mostly clean with minor streaks. No strong odours. Supplies mostly stocked. Floors are mostly dry with minimal debris.
PassSurfaces are clean but may have some residue. Mild odours present. Supplies are low but available. Floors have some wet spots and minor debris.
FailSurfaces are visibly dirty or unsanitised. Strong odours present. Supplies are depleted. Floors are wet or littered with debris.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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