Directory Area
Code: ANCMF-AU-R-DA-03
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a high standard of cleanliness and hygiene in the directory area of a retail facility, ensuring a welcoming and safe environment for customers and staff.
Scope of Work
- Dusting all surfaces including directory boards, ledges, and signage.
- Sanitising touchpoints such as directory screens, handrails, and buttons.
- Vacuuming carpeted areas and mats.
- Mopping hard floors with appropriate cleaning solution.
- Emptying and sanitising rubbish bins.
- Spot cleaning walls and glass surfaces.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Prepare the area by placing safety signage and ensuring the cleaning trolley is stocked with necessary supplies.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Sanitise all touchpoints with a disinfectant solution, paying special attention to high-contact areas.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise dust and allergens.
- Mop hard floors using a damp mop and a neutral pH floor cleaner, ensuring no excess water is left on the floor.
- Empty rubbish bins, replace liners, and sanitise the bin surfaces.
- Spot clean walls and glass surfaces using a glass cleaner and a lint-free cloth.
- Conduct a final inspection to ensure all tasks are completed to standard.
Equipment
- Microfibre cloths
- Disinfectant solution
- HEPA-filter vacuum cleaner
- Damp mop and bucket
- Neutral pH floor cleaner
- Glass cleaner
- Lint-free cloth
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; touchpoints are sanitised with no visible smudges; floors are spotless and dry; bins are empty and sanitised; no rubbish or debris present. |
| Good | Minor dust on high surfaces; touchpoints are mostly clean; floors have minimal marks; bins are empty but not sanitised; minor debris present. |
| Pass | Noticeable dust on surfaces; touchpoints have visible smudges; floors have visible marks; bins are not emptied; some rubbish or debris present. |
| Fail | Heavy dust accumulation; touchpoints are visibly dirty; floors are dirty and wet; bins are overflowing; significant rubbish or debris present. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality