Delivery Area
Code: ANCMF-AU-R-DA-04
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, safe, and hygienic delivery area in a retail facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including shelves, ledges, and equipment.
- Sanitising of high-touch areas such as door handles, light switches, and trolley handles.
- Vacuuming of all carpeted areas and mats.
- Mopping of hard floors using a colour-coded system to prevent cross-contamination.
- Emptying and sanitising of rubbish bins.
- Cleaning of windows and glass surfaces to remove smudges and fingerprints.
- Inspection and removal of cobwebs from ceilings and corners.
- Spot cleaning of walls and doors to remove marks and stains.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and prevent it from becoming airborne.
- Sanitise high-touch areas with an approved disinfectant, ensuring contact time as per manufacturer's instructions.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to reduce allergens.
- Mop hard floors with a neutral pH cleaner, using a colour-coded mop head specific to the area.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean windows and glass surfaces with a glass cleaner, using a squeegee for streak-free results.
- Inspect ceilings and corners for cobwebs and remove them using an extendable duster.
- Spot clean walls and doors with a suitable cleaner to remove any visible marks.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Colour-coded mop and bucket
- Approved disinfectant
- Glass cleaner and squeegee
- Extendable duster
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless and dry; no visible rubbish or odours; glass surfaces are streak-free; high-touch areas are sanitised with no residue. |
| Good | Minor dust on less accessible surfaces; floors are clean with minimal streaks; rubbish bins are empty and odour-free; glass surfaces have minimal streaks; high-touch areas are mostly sanitised. |
| Pass | Noticeable dust on surfaces; floors have visible streaks or spots; rubbish bins are emptied but may have slight odour; glass surfaces have visible streaks; high-touch areas are inconsistently sanitised. |
| Fail | Heavy dust accumulation; floors are dirty or sticky; rubbish bins are full or have strong odour; glass surfaces are dirty; high-touch areas are not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality