Family Room
Code: ANCMF-AU-R-FR-02
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, safe, and welcoming family room environment in retail facilities, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dust all surfaces including shelves, tables, and decorative items.
- Vacuum all carpeted areas and rugs.
- Mop hard floors using a colour-coded system to prevent cross-contamination.
- Wipe and sanitise all high-touch surfaces such as door handles, light switches, and electronic devices.
- Empty and sanitise rubbish bins, replacing liners as needed.
- Clean and sanitise any children's play equipment or furniture.
- Ensure all cleaning activities are conducted in accordance with Australian workplace health and safety requirements.
Method
- Prepare the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used.
- Dust surfaces from top to bottom to prevent recontamination of cleaned areas.
- Vacuum carpets and rugs thoroughly, paying special attention to corners and edges.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Wipe and sanitise high-touch surfaces using a disinfectant solution, allowing appropriate contact time for effective sanitisation.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Inspect children's play equipment for cleanliness and sanitise as necessary.
- Conduct a final inspection to ensure all tasks are completed to standard.
Equipment
- Colour-coded cleaning cloths and mops
- Vacuum cleaner with HEPA filter
- Mop and bucket with wringer
- Cleaning trolley
- Disinfectant solution
- Rubbish bin liners
- Dusting tools
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no streaks; high-touch surfaces are sanitised with no visible residue; rubbish bins are clean and odour-free; children's play equipment is visibly clean and sanitised. |
| Good | Minor dust or marks on surfaces; floors have minimal streaks; high-touch surfaces are mostly sanitised; rubbish bins are clean with slight odour; children's play equipment is mostly clean. |
| Pass | Noticeable dust or marks on surfaces; floors have visible streaks; high-touch surfaces are inconsistently sanitised; rubbish bins have noticeable odour; children's play equipment is somewhat clean. |
| Fail | Significant dust or marks on surfaces; floors are dirty with streaks; high-touch surfaces are not sanitised; rubbish bins are dirty and odorous; children's play equipment is visibly dirty. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality