Information Desk
Code: ANCMF-AU-R-ID-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Retail
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the Information Desk in the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for customers and staff.
Scope of Work
- Dust all surfaces including the desk, computer equipment, and any decorative items.
- Sanitise high-touch areas such as the desk surface, telephone, and computer keyboard.
- Empty rubbish bins and replace liners.
- Wipe down and sanitise chairs and any customer interaction points.
- Spot clean any visible marks on walls or partitions around the desk area.
- Vacuum the floor area around the desk.
- Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.
Method
- Begin by dusting all surfaces with a microfibre cloth, starting from the highest point and working downwards.
- Use a sanitising solution to wipe down all high-touch areas, ensuring thorough coverage.
- Remove rubbish bin liners, dispose of waste appropriately, and replace with new liners.
- Wipe chairs and customer interaction points with a sanitising wipe.
- Spot clean walls and partitions using a suitable cleaning agent.
- Vacuum the floor area using a vacuum cleaner with a HEPA filter to ensure dust and allergens are effectively removed.
- Inspect the area to ensure all tasks are completed to standard.
Equipment
- Microfibre cloths
- Sanitising solution
- Rubbish bin liners
- Sanitising wipes
- Vacuum cleaner with HEPA filter
- Colour-coded cleaning buckets and cloths
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; high-touch areas are sanitised with no residue; rubbish bins are empty and clean; no visible marks on walls; floor is free of debris and vacuumed thoroughly. |
| Good | Minor dust on less accessible surfaces; high-touch areas are mostly sanitised; rubbish bins are emptied but may have minor residue; few marks on walls; floor is mostly clean with minor debris. |
| Pass | Noticeable dust on surfaces; high-touch areas partially sanitised; rubbish bins emptied but with visible residue; several marks on walls; floor has visible debris. |
| Fail | Significant dust accumulation; high-touch areas not sanitised; rubbish bins full or overflowing; many marks on walls; floor is dirty with significant debris. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality