Lobby
Code: ANCMF-AU-R-L-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Public Area
Daily Cleaning
Medium Risk
ISO Compliant
Objective
To ensure the lobby area of the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for customers and staff.
Scope of Work
- Dust all surfaces including counters, displays, and furniture.
- Vacuum carpeted areas and mats.
- Mop hard floors using appropriate cleaning solutions.
- Wipe and sanitise high-touch surfaces such as door handles, lift buttons, and handrails.
- Empty and clean rubbish bins, replacing liners as needed.
- Clean glass surfaces including doors and windows.
- Ensure entrance mats are clean and free of debris.
- Check for and remove any visible stains or marks on walls and floors.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Use a disinfectant solution to wipe and sanitise high-touch surfaces.
- Empty rubbish bins, clean them with a disinfectant, and replace liners.
- Clean glass surfaces with a streak-free glass cleaner.
- Inspect entrance mats, vacuum or shake out as necessary.
- Spot clean walls and floors to remove any marks or stains.
Equipment
- Microfibre cloths
- Vacuum cleaner with HEPA filter
- Mop and bucket with wringer
- Neutral pH floor cleaner
- Disinfectant solution
- Glass cleaner
- Colour-coded cleaning cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; floors are spotless and dry; high-touch surfaces are sanitised and shiny; rubbish bins are empty and clean; glass surfaces are streak-free; no visible stains or marks on walls or floors. |
| Good | Minor dust on surfaces; floors are clean with minimal residue; high-touch surfaces are mostly sanitised; rubbish bins are emptied but may have slight odour; glass surfaces have minor streaks; few visible stains or marks. |
| Pass | Noticeable dust on surfaces; floors have some residue; high-touch surfaces are partially sanitised; rubbish bins are emptied but not cleaned; glass surfaces have visible streaks; several visible stains or marks. |
| Fail | Heavy dust accumulation; floors are dirty or sticky; high-touch surfaces are not sanitised; rubbish bins are full or dirty; glass surfaces are heavily streaked; numerous visible stains or marks. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality