Australian National Cleaning Management Framework
Layby Area
Code: ANCMF-AU-R-LA-01
Retail
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Retail Daily Cleaning Standard Risk ISO Compliant
Objective

Ensure the layby area in retail facilities is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for customers and staff.

Scope of Work
  • Dust all surfaces, including shelves and counters.
  • Wipe and sanitise all touchpoints, including counters, pens, and electronic devices.
  • Empty and sanitise rubbish bins.
  • Vacuum carpeted areas and mop hard floors.
  • Clean and polish glass surfaces and mirrors.
  • Ensure all signage is clean and visible.
  • Remove any visible rubbish or debris from the area.
Method
  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Dust surfaces using a microfibre cloth to capture dust particles effectively.
  3. Apply a suitable sanitiser to all touchpoints and allow to air dry.
  4. Empty rubbish bins and replace liners, ensuring bins are sanitised before replacing.
  5. Vacuum carpets using a HEPA-filter vacuum cleaner to minimise airborne dust.
  6. Mop hard floors with a neutral pH cleaner to prevent damage to surfaces.
  7. Clean glass surfaces with a non-streak glass cleaner and a microfibre cloth.
  8. Inspect the area for any remaining debris and remove it promptly.
Equipment
  • Microfibre cloths
  • Colour-coded cleaning cloths
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Non-streak glass cleaner
  • Sanitiser spray
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and smudges; touchpoints are sanitised and dry; floors are spotless with no visible debris; glass surfaces are streak-free; bins are empty and sanitised; signage is clean and legible.
GoodMinor dust on less accessible surfaces; touchpoints are sanitised but slightly damp; floors have minimal debris; glass surfaces have minor streaks; bins are empty but not sanitised; signage is mostly clean.
PassNoticeable dust on surfaces; touchpoints are not fully sanitised; floors have visible debris; glass surfaces are streaked; bins are not emptied; signage is dirty but legible.
FailHeavy dust accumulation; touchpoints are unsanitised; floors are dirty with significant debris; glass surfaces are heavily streaked; bins are overflowing; signage is illegible due to dirt.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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