Lost Property
Code: ANCMF-AU-R-LP-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, hygienic, and organised Lost Property area in a retail facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting all surfaces including shelves, counters, and storage areas.
- Vacuuming carpeted areas and spot cleaning as necessary.
- Mopping hard floors with appropriate cleaning solution.
- Sanitising high-touch surfaces such as door handles, light switches, and counters.
- Emptying and sanitising rubbish bins.
- Organising and tidying items to ensure a neat appearance.
- Checking for and removing any unpleasant odours.
Method
- Begin by organising the space, ensuring all items are in their designated areas.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas thoroughly, paying attention to corners and edges.
- Mop hard floors using a colour-coded mop and appropriate cleaning solution, ensuring no residue is left.
- Sanitise high-touch surfaces with a disinfectant spray and a clean cloth.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Conduct a final inspection to ensure all tasks are completed to standard.
Equipment
- Microfibre cloths
- Vacuum cleaner
- Mop and bucket with colour-coded system
- Disinfectant spray
- Rubbish bin liners
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no residue; high-touch surfaces are sanitised and free of smudges; rubbish bins are empty and odour-free; space is well-organised and tidy. |
| Good | Minor dust on less accessible surfaces; floors are clean with minimal residue; high-touch surfaces are mostly sanitised; rubbish bins are empty but may have slight odour; space is mostly organised. |
| Pass | Noticeable dust on surfaces; floors have visible residue; high-touch surfaces are partially sanitised; rubbish bins are not emptied regularly; space is somewhat disorganised. |
| Fail | Significant dust accumulation; floors are dirty with visible residue; high-touch surfaces are unsanitised; rubbish bins are full and odorous; space is disorganised and cluttered. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality