Australian National Cleaning Management Framework
Mall Corridors
Code: ANCMF-AU-R-MC-01
Retail
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards NEN 2075:2011 Retail Circulation Area Daily Cleaning Standard Risk ISO Compliant
Objective

To ensure mall corridors are maintained in a clean, safe, and aesthetically pleasing condition, adhering to Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Dusting of all horizontal surfaces including ledges, railings, and signage.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floor surfaces using appropriate cleaning solutions.
  • Spot cleaning of walls, doors, and glass surfaces.
  • Emptying and sanitising of rubbish bins.
  • Cleaning and polishing of lift interiors and exteriors.
  • Sanitising of high-touch areas such as handrails and door handles.
Method
  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Begin by dusting all horizontal surfaces using a microfibre cloth.
  3. Vacuum carpeted areas with a HEPA-filter vacuum cleaner.
  4. Mop hard floors with a neutral pH cleaner, ensuring no excess water is left on the surface.
  5. Spot clean walls and glass with a glass cleaner and microfibre cloth.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Clean lift interiors with a stainless steel cleaner and polish surfaces.
  8. Sanitise high-touch areas using a disinfectant spray and cloth.
Equipment
  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with wringer
  • Neutral pH floor cleaner
  • Glass cleaner
  • Disinfectant spray
  • Colour-coded cleaning trolleys
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust, debris, and marks. Floors are spotless with no streaks or residue. Rubbish bins are empty and sanitised. High-touch areas are disinfected and polished to a shine.
GoodMinor dust or marks on surfaces. Floors are clean with minimal streaks. Rubbish bins are empty but may have minor odours. High-touch areas are clean but not polished.
PassNoticeable dust or marks on some surfaces. Floors have visible streaks or residue. Rubbish bins are not overflowing but have odours. High-touch areas are visibly clean but not sanitised.
FailSignificant dust, debris, or marks on surfaces. Floors are dirty with visible residue. Rubbish bins are overflowing or unsanitary. High-touch areas are visibly dirty and unsanitised.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
Back Download PDF (Watermarked) Upgrade for unwatermarked PDFs