Australian National Cleaning Management Framework
Massage Center
Code: ANCMF-AU-R-MC-03
Retail
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Retail Daily Cleaning Standard Risk ISO Compliant
Objective

To ensure a clean, hygienic, and welcoming environment in the massage centre, adhering to Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Dusting of all surfaces including shelves, counters, and decorative items.
  • Vacuuming of carpets and rugs.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of massage tables, chairs, and equipment.
  • Cleaning and sanitising of toilets and washbasins.
  • Emptying and sanitising rubbish bins.
  • Cleaning of mirrors and glass surfaces.
  • Ensuring all areas are free from unpleasant odours.
Method
  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Start with dusting high surfaces and work downwards.
  3. Vacuum carpets and rugs thoroughly, paying attention to corners and edges.
  4. Mop hard floors with a neutral pH cleaner, ensuring no residue is left.
  5. Sanitise massage tables and equipment with a hospital-grade disinfectant.
  6. Clean toilets with a toilet-specific cleaner, ensuring all surfaces are scrubbed.
  7. Empty rubbish bins and replace liners, sanitising the bin interior.
  8. Clean mirrors and glass with a streak-free glass cleaner.
  9. Use air fresheners or natural odour absorbers to maintain a pleasant scent.
Equipment
  • Colour-coded microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with wringer
  • Hospital-grade disinfectant
  • Toilet brush and cleaner
  • Glass cleaner
  • Rubbish bin liners
  • Air freshener
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless, no dust or debris visible. Floors are shiny and free from marks. No odours present. Toilets and basins are sparkling clean. Rubbish bins are empty and sanitised.
GoodMinor dust on high surfaces. Floors are clean with minimal marks. Pleasant odour maintained. Toilets and basins are clean with no visible stains. Rubbish bins are empty.
PassNoticeable dust on surfaces. Floors have some marks. Slight odour present. Toilets and basins are generally clean but with some water spots. Rubbish bins are not overflowing.
FailVisible dust and debris on surfaces. Floors are dirty with significant marks. Unpleasant odour present. Toilets and basins have visible stains. Rubbish bins are overflowing.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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