Manager's Office
Code: ANCMF-AU-R-MO-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the Manager's Office in a retail facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for management staff.
Scope of Work
- Dust all surfaces including desks, shelves, and electronic equipment.
- Vacuum carpeted areas thoroughly.
- Mop hard floors using appropriate cleaning solutions.
- Sanitise high-touch areas such as door handles, light switches, and telephones.
- Empty rubbish bins and replace liners.
- Clean windows and glass surfaces to remove smudges and fingerprints.
- Ensure all furniture is free from dust and stains.
- Maintain cleanliness of air vents and ensure they are free from dust build-up.
Method
- Begin by organising the cleaning trolley with colour-coded cloths and appropriate cleaning agents.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise dust and allergens.
- Mop hard floors with a neutral pH cleaner, ensuring no excess water is left on the floor.
- Use a disinfectant spray to sanitise high-touch areas, allowing appropriate contact time for effectiveness.
- Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
- Clean windows and glass surfaces with a glass cleaner, ensuring a streak-free finish.
- Inspect furniture for dust and stains, using upholstery cleaner as needed.
- Check air vents for dust and clean with a vacuum attachment or damp cloth.
Equipment
- Microfibre cloths (colour-coded)
- HEPA-filter vacuum cleaner
- Mop and bucket with neutral pH cleaner
- Disinfectant spray
- Glass cleaner
- Upholstery cleaner
- Cleaning trolley
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and stains; floors are spotless with no residue; high-touch areas are fully sanitised; windows and glass surfaces are streak-free; air vents are clean and unobstructed. |
| Good | Minor dust on surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; windows and glass surfaces have minor streaks; air vents have minimal dust. |
| Pass | Noticeable dust on surfaces; floors have some residue; high-touch areas are partially sanitised; windows and glass surfaces have visible streaks; air vents have some dust build-up. |
| Fail | Significant dust and stains on surfaces; floors are dirty with visible residue; high-touch areas are not sanitised; windows and glass surfaces are heavily streaked; air vents are clogged with dust. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality