Pharmacy
Code: ANCMF-AU-R-P-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
AS/NZS 4801:2001
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a high standard of cleanliness and hygiene in the pharmacy retail space, ensuring compliance with Australian health and safety regulations and providing a safe environment for customers and staff.
Scope of Work
- Dusting all surfaces including shelves, counters, and display units.
- Sanitising all high-touch areas such as door handles, taps, and payment terminals.
- Vacuuming and mopping all floor surfaces.
- Cleaning and sanitising the toilet facilities.
- Emptying and sanitising rubbish bins.
- Cleaning glass surfaces including windows and display cases.
- Ensuring all cleaning activities are conducted using a colour-coded cleaning system to prevent cross-contamination.
Method
- Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Sanitise high-touch areas with an approved disinfectant, ensuring contact time as per manufacturer's instructions.
- Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to reduce airborne particles.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left.
- Clean and sanitise toilet facilities using appropriate cleaning agents, focusing on touchpoints like taps and flush handles.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a streak-free glass cleaner, ensuring no smudges or fingerprints remain.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with wringer
- Colour-coded cleaning cloths and mops
- Approved disinfectants and cleaning agents
- Rubbish bin liners
- Streak-free glass cleaner
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; floors are spotless with no residue; high-touch areas are sanitised and free of fingerprints; glass surfaces are crystal clear; no odours present; bins are empty and sanitised. |
| Good | Minor dust on less accessible surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; glass surfaces have minor smudges; no strong odours; bins are empty but not sanitised. |
| Pass | Noticeable dust on surfaces; floors have visible residue; high-touch areas are partially sanitised; glass surfaces have visible smudges; faint odours present; bins are not emptied or sanitised. |
| Fail | Heavy dust accumulation; floors are dirty with significant residue; high-touch areas are not sanitised; glass surfaces are dirty; strong odours present; bins are overflowing and unsanitary. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality